You wouldn’t waltz into a courtroom with a boombox playing your “walk-up” song, would you? Just like you wouldn’t cross-examine a witness using emojis.
Why? Because in the legal world, decorum isn’t an option; it’s a requirement. The same principle applies to the seemingly rough-and-tumble world of process serving.
Sure, the job may involve a lot more door-knocking than your typical law practice, but that doesn’t mean you can throw etiquette out the window. The trick lies in understanding how to combine a bulldog’s tenacity with a ballroom dancer’s grace.
A Professional Approach
Don’t mistake process serving for dropping off a pizza. Process servers don’t just deliver papers; they initiate someone’s involvement in a legal proceeding. That demands a professional demeanor starting from the first knock all the way to the final handoff.
Let’s say a process server is serving divorce papers or a lawsuit notice; their conduct could set the tone for subsequent interactions. They must dress neatly, carry an identification badge, and maintain an unassuming attitude (this isn’t the time for theatrics or sass).
Take special care when you hire a process server. They must check these boxes off the list; no exceptions.
Recommended Read: The Anatomy of a Process Server’s Day: A Behind-the-Scenes Look
The Importance of Timing
Timing is everything. Knowing when to serve legal papers can greatly affect how well the process goes.
For example, serving papers at someone’s workplace may not be illegal, but it could create unnecessary embarrassment or hostility. A little consideration goes a long way.
Professional process servers aim for a time and place that respects the recipient’s privacy without jeopardizing the serve. Inquire into your process server’s technique beforehand to ensure you make the right call.
The Human Touch
Process servers occasionally encounter emotionally charged recipients(either angry or tearful). In these situations, a little empathy can go a long way.
While maintaining professional boundaries is important, acknowledging their feelings without becoming emotionally involved is equally imperative.
This isn’t the moment to offer a counseling session; a process server’s job is to serve the papers and leave. But doing so with a touch of humanity can ease an otherwise tense process.
As a lawyer, you shoulder the responsibility of ensuring your process server has mastered this skill.
Following the Law to the Letter
Persistence is an essential trait for a process server. Some recipients can be elusive, and it may take several attempts to serve them successfully.
However, persistence shouldn’t turn into harassment or stalking. Process servers must remember that they’re operating within the bounds of the law. No ducking through bushes or adopting disguises. If they can’t serve the person after several legitimate attempts, it’s time to report back to the client, not plan a stakeout.
Ask the right questions to ensure your process server understands these intricacies well. They must have a good head on their shoulders.
Recommended Read: Addressing 3 Common Myths About Process Servers
Technology Etiquette in Process Serving
It’s tempting to take shortcuts. While electronic methods may be permitted in some jurisdictions for some types of documents, process servers must know the rules.
Even if e-serving is allowed, a good process server should inform their client and get their explicit consent before taking this route. E-service shouldn’t be a whimsical decision but a calculated action that aligns with both legal requirements and client expectations.
Sit with your process server beforehand and inquire about their unique approach. If you see any red flags, keep looking.
SwiftWings Express: Your First Choice
The art of process serving lies in mastering a delicate balance. You have to be as reliable as a Swiss watch and as nimble as a cat on a hot tin roof.
The key is to integrate persistence with professionalism: a mission that becomes simpler when you understand that you’re not merely a courier but an essential cog in the wheels of justice.
At SwiftWings Express, we’re considered one of the leading process servers in Weaverville, NC. We provide prompt, professional, and quality service of process that never misses the mark. We also specialize in same-day process service.
If you’re looking for certified process servers with good process serving etiquette, call us today! We look forward to working with you.